Identity of the data controller
The controller of the data processing implemented on the www.wichard.com website is:
WICHARD, Société par actions simplifiée (Simplified joint stock company), with capital of €3,118,720, whose registered office is located in Thiers, registered with the Clermont-Ferrand Trade and Companies Registry under number B 745 480 178 000 29
User: any natural person who uses the www.wichard.com site or one of the services offered on it.
Site: this refers to the www.wichard.com site, including the mobile and desktop versions.
Collection and purposes of data processing
Wichard SAS collects personal data about any User who browses and views our Site, notably by using cookies in accordance with legislation in effect.
Your personal data may be collected when:
- you create an account on our websites;
- you put products in your shopping cart;
- you buy our products online;
- you subscribe to our newsletter;
- you contact customer service;
- you fill out a form on our website
We collect the information that you provide to us in the context of our business relationship:
- when you create a customer account
- during the management of your orders, returns, complaints;
- in your dealings with our customer service department;
The data collected are necessary for the following processing operations:
- Collection of audience measurement statistics and marketing studies
- Management of orders, deliveries and returns
- Customer Relationship Management
- Improving your customer experience
Each form limits the collection of personal data to that which is strictly necessary and clearly indicates:
- the purpose of collecting these data (purpose)
- whether this data is mandatory or optional for the management of your request
- who can read it
- your “Informatique et Libertés” (information systems and freedoms) rights and how to exercise them with WICHARD SAS.
The User must complete all the fields of the information entry form on the Site except for those fields displayed as optional, i.e., not marked with an asterisk. Optional information is collected by WICHARD SAS to allow it to become more familiar with Users of the Site.
All information marked with an asterisk is mandatory. The User must provide the information requested.
If any mandatory field is left empty, the entry form will not be validated. Wichard SAS will not be able to respond to these requests.
The data collected is intended for the use of WICHARD SAS.
WICHARD SAS does not sell or rent your personal data to third parties for marketing purposes. In addition, WICHARD SAS does not disclose your personal data to third parties, unless it is compelled to do so by a government authority or regulatory body, in the event of a judicial requisition, summons or any other similar government or judicial requirement, or to establish or defend a legal claim.
Right of access, rectification and deletion
In accordance with the Data Protection Act of 6 January 1978 as amended, the User has the right to access, rectify and delete data concerning him/her. The User may expressly object to processing of his/her personal data. To do so, a written request must be sent to
1 ZI de Felet CS 50085
63307 Thiers cedex France.
The User indicates his or her surname, first name and postal address. The request must be signed and accompanied by a valid identity document bearing the holder’s signature. The User may specify the address to which the reply should be sent.
WICHARD SAS has a period of 2 months from receipt of the User's request to respond to it.
Data retention period
The duration of retention of personal data collected complies with the recommendations of the CNIL, namely:
- purchase data: 5 years from the end of the customer relationship
- cookies: 13 months for Google Analytics cookies
Definition of cookie
A cookie is a small text file that is placed or stored on your device (computer, tablet, or mobile device) when you visit a website. A cookie allows a site to recognize you, helps you navigate from page to page on a website, provides secure connections and remembers your preferences for future visits.
A cookie is not used to collect personal data without your knowledge but to record information about your browsing. This can facilitate and optimise your future experience on the site and enhance the usefulness of the site for you. Cookies play an important role. Without cookies, using the Web could be much more frustrating.
At any time, the User may deactivate the cookies stored on his terminal. To do so, he simply needs to select the appropriate settings in his browser.
Management of cookies
For the management of cookies and your choices, the configuration of each browser is different. As an indication, you can find instructions on the different browsers at the following addresses:
Cookie management module
Wichard provides Site Users with a module enabling them to object to cookies placed on the Site. To do so, the User can click on the “I personalize3 button in the information banner mentioning the purposes of the cookies stored.
Security measures taken by Wichard to ensure the protection of personal data
Wichard implements all technical means in accordance with standard industry practices to maintain the integrity, security and confidentiality of data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorised third parties.